The EFQM Excellence Model

Topic outline

• Topic 1
  

  Topic 1

  • Introduction File
  • The Excellence Model File
  • The Excellence Model and Quality File
  • The Excellence Model and Continuous Improvement File
  • The Excellence Model and other Quality Improvement Systems File
  • The Excellence Model and Financial Success File
  • The Excellence Model Summary File
  • The Eight Concepts of Excellence File
  • The Excellence Model Itself File
  • The Structure of the Excellence Model File
  • The Excellence Model Criterial File
  • 1. Leadership File
  • 2. Policy & Strategy File
  • 3. People File
  • 4. Partnerships and Resources File
  • 5. Processes File
  • 6. Customer Results File
  • 7. People Results File
  • 8. Society Results File
  • 9. Key Performance Results File
  • Scoring against the Excellence Model File
  • Who should use it ? File
  • The Excellence Awards File
  • Using the Excellence Model Summary File
  • Example of an Initial Approach File
  • Areas for Improvement File
  • Areas of Strength File
  • Innovation and Learning File
  • Acknowledgement File