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The EFQM Excellence Model

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Topic outline

  • Topic 1

    Topic 1

    • Introduction File
    • The Excellence Model File
    • The Excellence Model and Quality File
    • The Excellence Model and Continuous Improvement File
    • The Excellence Model and other Quality Improvement Systems File
    • The Excellence Model and Financial Success File
    • The Excellence Model Summary File
    • The Eight Concepts of Excellence File
    • The Excellence Model Itself File
    • The Structure of the Excellence Model File
    • The Excellence Model Criterial File
    • 1. Leadership File
    • 2. Policy & Strategy File
    • 3. People File
    • 4. Partnerships and Resources File
    • 5. Processes File
    • 6. Customer Results File
    • 7. People Results File
    • 8. Society Results File
    • 9. Key Performance Results File
    • Scoring against the Excellence Model File
    • Who should use it ? File
    • The Excellence Awards File
    • Using the Excellence Model Summary File
    • Example of an Initial Approach File
    • Areas for Improvement File
    • Areas of Strength File
    • Innovation and Learning File
    • Acknowledgement File
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Course summary

The EFQM Excellence Model is a 'total quality' methodology that can be used to improve or even transform the performance of any business or organisation.

It is non-prescriptive, flexible and is based on continuous self assessment by the user organization.

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