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Concern Management

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Topic outline

  • General

    General

    Course Tools
    • Topic 1

      Topic 1

      Course Content
      • Concern Management - A Strategy for Customer Satisfaction File
      • 8D Problem Solving Methodology File
      • Problem Solving Tools
      • Problem Solving Model File
      • Brainstorming File
      • Flowcharts File
      • Scatter Diagram File
      • Pareto Analysis File
      • Histogram File
      • Run Chart File
      • Force Field Analysis File
      • Checksheet File
      • Cause and Effect Diagrams
      • Cause & Effect / Fishbone Diagram File
      • Elements of a Fishbone Diagram File
      • Fishbone Diagrams : Example File
      • Control Charts
      • Control Charts - Introduction File
      • Control Charts - Methods File
      • Control Charts - Methods (2) File
      • Flowchart of Activities
      • Concern / Complaint Corrective Action File
      • Concern Resolution File
      • Documentation
      • Concern Received Sheet File
      • Instructions for concern receipt File
      • Concern Summary File
      • Concern Summary - Guidelines File
      • Concern Summary - Example File
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    Course summary

    Customer satisfaction is generally determined by the suppliers performance in three measurable activities; Quality, Cost and Delivery.


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