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Craftsmanship in the automotive manufacturing process
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Topic 4
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The Kano Model
The Kano Model
Click <a href="https://www.euromotor.org/pluginfile.php/1642/mod_resource/content/0/perspective_auditing/kano_model.html" >kano_model.html</a> link to view the file.
The different dimensions of quality are perceived differently by the customer....
◄ Dimensions of Quality
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Glossary
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Course Description
Introduction to Fixtures Session
Why are fixtures important?
Different Types of Fixture
CMM holding fixture
End of line checking fixture
Flexible fixtures
Component/interface simulators
Primary Features
Secondary Features
Fixture Design and Manufacture
Specifying and procuring fixtures
Vendor selection
Designing good fixtures
Gauging Information Sheet (GIS)
Design buy-off
Manufacturing buy-off
Delivery and commissioning
Fixtures Summary
Introduction to Measument Systems and Reporting
Why do we need to measure ?
Data analysis & craftsmanship
Examples of bad craftsmanship
Examples of bad craftsmanship (2)
What is Variation
Types of Variation
Presenting Data
Examples of Presenting Data
Co-ordinate Measuring Machine (CMM)
Co-ordinate Measuring Machine (CMM) (2)
Co-ordinate Measuring Machine (CMM) (3)
Faro Arm
Laser Tracker
Measurement Systems and Reporting Summary
Introduction to Customer Perspective Auditing
Dimensions of Quality
The Kano Model (2)
Quality and the automotive industry
The Final Vehicle Product Audit (FVPA)
Structure of the FVPA
Example of FVPA Concerns
The use of FVPA in Quality Management
Role of the Supply Base
Customer Perspective Auditing Summary
Course Summary
Best Practice Guidelines for Fixture Procurement
Gauge/Model Manufacturer Directory
The Kano Model (2) ►