Explanation

The reception is a one of the focus points of the business (as well as the coffee area!). It performs a vital communication role. All telephone calls are answered here and an elaborate internal phone system and tannoy system enables the staff on reception to get hold of anyone anywhere in the factory.

The reception area also has two meeting rooms. These are used for internal management meetings, staff meetings, interviewing and also for meeting with clients, suppliers and other external stakeholders of the company.

A final important function of the reception area is a marketing one. Clients who come to the factory are faced with an extensive exhibition of the range of products that Cameron balloons offer - photos, press clippings, brochures and some sample balloon baskets. Spares and small items are also sold from the reception and these are a vital source of revenue for the company making up perhaps as much as a quarter of total revenue.