| Customer & Location | Sunbeam, Coventry | Customer reference |
| Supplier & Location | Widget cell | Supplier Reference |
| Date of concern | 14 July 1997 | 1 Team (Champion underlined)
H. Ford D. Trotter N.Fletcher |
| Part number & description | 02/507225. Rotor widget | |
| 2 Concern description | Missing drive slot head |
| Containment within 24hrs |
3 Stock check 100% visual inspection on widget cell and at Sunbeam |
5 Evidence
Ref stock sort sheet. parts identified with a dot of blue paint on head form. Cut off date/batch no./id : 15 July |
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| Temporary counter measure 100% visual inspection on widget cell. |
5 Evidence Ref. visual aid Exc 1693. Parts identified with green dot on head form. Cut off date/batch no./id : 15 July |
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| Investigation within 5 days |
4 Root Cause Two possibilities 1. Missed operation. Manual feed so possibe to miss operation. 2. Broken cutter. |
5 Evidence No drive slot in head M/c does not cut out when cutter breaks Ref. results of brainstorm. Reason for non-detection: In line slot detector not operating correctly due to excessive wear. |
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| Corrective action within 5 days |
6 Corrective Action 1. Repair drive slot detector. 2. Modify work instructions to verify the function of the detector using a painted widget without a drive slot at start of work. Target Date for Completion : 20 Sept |
5 Evidence 1. Maintenance work at request. 2. Change in operation - see stage drawing Cut off date/batch no./id. : 18 sept |
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| Recurrence prevention (within 5 days) |
7 Make the solution standard
Part 2 of the corrective action has been applied to all components with a drive slot manufactured on the Widget cell.
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5 Evidence See stage drawings for 02/507285, 02/507545, 02/508112 Cut off date/batch no./id. : 19 Sept |
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FMEA reviewed :
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| Actions completed (sign and print name) H. Ford |
Date completed : 8 jan 1998 |