Concern Summary - Guidelines

Customer & Location Who has experienced the concern? Customer reference
Supplier & Location Who supplied the product with the concern? Supplier Reference
Date of concern   1 Team (Champion underlined)
Part number & description What part number was affected? What is it?
2 Concern description Describe the concern so that it is clear what it is.

Containment
within
24hrs
3 Stock check

has all of the stock been checked
5 Evidence Can it be proved that the produced stock has been checked? How is it identified ?
Cut off date/batch no./id.    : When is the sorted stock cut off?
Temporary counter measure
How will new production be checked before it is shipped to the customer
5 Evidence Can it be proved there is an ongoing countermeasure? Eg. visual aid, 100% inspection etc.
Cut off date/batch no./id    : When is the c/measure cut off?
Investigation
within
5 days
4 Root Cause
What was the real cause of this concern? Use 5 why analysis, fishbone diagram etc.
5 Evidence
Can the root cause be proved? Can the concern be repeated (this would prove the root cause)

Reason for non-detection
Why was the concern not identified?
Corrective
action
within
5 days
6 Corrective Action

What will be done to stop this concern on this part from happening in the future?


Target Date for Completion
5 Evidence

Can the corrective actions be proved? e.g. New working procedures

Cut off date/batch no./id. : When was the corrective action introduced?
Recurrence
prevention
(within
5 days)
7 Make the solution standard

Will the lessons learnt be used within the rest of the factory?


Other areas considered
Yes
N/A
5 Evidence

Can these predictive actions be proved? Eg. New stage drawings

Cut off date/batch no./id. : When were these actions introduced
FMEA reviewed :
Work instructions updated
Yes
N/A
Drawings updated
Yes
N/A
Training records updated
Yes
N/A
Process re-approved
Yes
N/A
Follow up
(after 100
days monitor)
Corrective actions still operational ?

Have all the corrective actions been checked after 100 days? By whom?

Actions completed
(sign and print name)
Date completed