This session on customer perspective auditing has demonstrated the importance of measuring the product quality from the perspective of the customer. Secondly it has presented a method by which this assessment can by achieved within the automotive industry. This technique can be applied to the design, engineering and manufacture of other consumer products. Finally it has highlighted the importance of aligning this customer perspective measurement throughout the supply chain so a common understanding of initial product quality can be achieved.
The information presented in this session should enable the participant to recognise the different quality dimensions that a product can exhibit and be able to categorise concerns related to these different dimensions. The participant will have a good ground from which to begin training in their company`s customer perspective auditing approach.
For further information regarding customer perspective auditing please follow this link to the course library. It should be noted that some of the material presented as part of this course is referenced from other sources. These sources are provided in the course library.
If you have any queries regarding the technical content of this session, or would like any assistance in applying the information presented, please contact Glen Turley, at Warwick Manufacturing Group, Warwick University.
Please click on the Next Page button for a short quiz on this session.
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