Techniques for Handling Interruptions which can't be Avoided or 'Scheduled'

Some interruptions can neither be avoided nor scheduled. The objective is to reduce the time of the interruptions. Remember - one of the key causes of lengthy interruptions is yourself.

• Set time limits to the discussions.
• Avoid small talk and don't let your mind drift.
• Don't interrupt during discussions but make the interrupter get to the point.
• If the request is lengthy and time-consuming, be prepared to say No or promise to do it later when convenient (but make sure you do).
• Try to close the conversation as soon as possible.
• Emphasise the amount and priority of work you're currently doing.
• Glance at your watch, cite other imminent appointments and remain standing to discourage prolonged interruptions.
• However remember that most interruptions are people. Be ruthless with time, but gracious with people.