Unit 7: Monitoring Other ComponentsEnvironmental Non-Conformances: Incidents and Complaints and Monitoring EquipmentEnvironmental Non-Conformances: Incidents and ComplaintsAll environmental incidences on site must be correctly recorded and investigated in order to show that compliance with standards and with the company's EMS (if applicable) in general is being demonstrated. Ideally, the company should have documented procedures for dealing with all incidents on site. All public complaints should also be incorporated into the incident monitoring regime. These are often connected with atmospheric emissions such as visible (dust etc), noise and odour. It is the responsibility of the company to decide which complaints they must take seriously. Coupled with this, complaints arising from the enforcing authority must also be broken down into those which are informal, those, such as abatement notices, that are formal and most seriously-prosecutions. Other complaints that should be taken into account within this particular monitoring system are those from neighbouring industrial sites/companies and those from the internal employees themselves. It is important to note here that due to the fact that many people are now becoming increasingly more environmentally aware, complaints of this nature are undoubtedly set to rise.
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