The EFQM Excellence Model

5. Processes

None

◄ 4. Partnerships and Resources

Jump to... Jump to... Introduction The Excellence Model The Excellence Model and Quality The Excellence Model and Continuous Improvement The Excellence Model and other Quality Improvement Systems The Excellence Model and Financial Success The Excellence Model Summary The Eight Concepts of Excellence The Excellence Model Itself The Structure of the Excellence Model The Excellence Model Criterial 1. Leadership 2. Policy & Strategy 3. People 4. Partnerships and Resources 6. Customer Results 7. People Results 8. Society Results 9. Key Performance Results Scoring against the Excellence Model Who should use it ? The Excellence Awards Using the Excellence Model Summary Example of an Initial Approach Areas for Improvement Areas of Strength Innovation and Learning Acknowledgement

6. Customer Results ►