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The EFQM Excellence Model
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Topic 1
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The Excellence Model Itself
The Excellence Model Itself
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◄ The Eight Concepts of Excellence
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Introduction
The Excellence Model
The Excellence Model and Quality
The Excellence Model and Continuous Improvement
The Excellence Model and other Quality Improvement Systems
The Excellence Model and Financial Success
The Excellence Model Summary
The Eight Concepts of Excellence
The Structure of the Excellence Model
The Excellence Model Criterial
1. Leadership
2. Policy & Strategy
3. People
4. Partnerships and Resources
5. Processes
6. Customer Results
7. People Results
8. Society Results
9. Key Performance Results
Scoring against the Excellence Model
Who should use it ?
The Excellence Awards
Using the Excellence Model Summary
Example of an Initial Approach
Areas for Improvement
Areas of Strength
Innovation and Learning
Acknowledgement
The Structure of the Excellence Model ►